Refund and Returns Policy

Digital products and services

Our digital products and services are not covered by our refund and returns policy. After purchase it is not possible to get a refund. 

This policy complies with the Danish consumer regulation. The reason we don’t offer to refund digital products or services is because they can be copied and then returned, which is not the case with physical products. 

Digital products include but are not limited to e-books, podcasts, articles, online courses, and guides. 

Physical products

Our refund and returns policy for physical products is 14 days. If 14 days have passed since your purchase of a physical item in our store, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Books, newspapers or magazines cannot be returned. 

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

If the item was manufactured and shipped directly to you from one of our partners (e.g., Amazon or Fourthwall), then please return the goods directly to them as instructed in the package.

If you are in doubt, please contact admin@thedanishdream.com.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@thedanishdream.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@thedanishdream.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to our delivery partners, which includes (but is not excluded to) Amazon and Fourthwall.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at admin@thedanishdream.com for questions related to refunds and returns.