Velkommen Customers Sue Administrator Over Lost Deposits

Opuere Odu

August 7, 2026
3:05 pm

A group of Danish electricity customers has filed a formal complaint against the court-appointed administrator who sold over 30,000 customer contracts from the collapsed Velkommen energy group, alleging he failed to protect their interests and left their deposits stranded in insolvent companies.

The complaint to Denmark’s Legal Practice Complaints Board targets lawyer Flemming Jensen, who handled the restructuring of Velkommen A/S, Vedvarende A/S, b.energy Gas ApS, and the now-bankrupt Nettopower ApS. Customers claim Jensen violated professional conduct rules by failing to contact them about their deposits, excluding known creditors from debt lists, and selling their contracts without proper market valuation.

As reported by Ritzau, the complaint centers on Jensen’s sale of customer contracts to Energidrift A/S for an average of just 317 kroner per contract. Complainants argue no independent valuation was provided to prove this reflected market value. They also claim Jensen failed to contact roughly 50 other electricity companies to seek better offers.

Customers Left Out of the Process

The complaint outlines seven major criticisms. Jensen allegedly failed to send direct notice to known customers with credit balances, despite company systems clearly showing who had money on deposit. These customers were not included in the official creditor list. For anyone who has dealt with electricity refund issues in Denmark, this will sound grimly familiar.

Jensen also allegedly withheld crucial information about who financed Energidrift’s purchase. Creditors were initially told only that an unnamed company provided financial backing. It later emerged that Kjøller A/S, owned by Magnus Borgen Kjøller, supplied the support. Kjøller previously co-owned Velkommen A/S and maintains financial ties to the company, with payment for his former ownership stake not due until 2027.

The Money Stays, the Rights Move

Perhaps most troubling is the structural question at the heart of the complaint. Energidrift A/S took over active customer contracts and billing rights from the start of restructuring. But it did not assume responsibility for customers holding positive account balances. Those obligations remained with the insolvent companies.

Complainants argue this violates the standard rule in Danish bankruptcy law that both rights and obligations transfer together in business sales. They note Jensen did not provide adequate legal justification for splitting contracts from deposit liabilities. The legal memo he referenced was not made available when creditors had to approve the sale.

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Christian Reinholdt from Strømligning, which has received numerous complaints from former Velkommen customers, put it bluntly. Customers paid large deposits upfront and were not even treated as known creditors when restructuring began. Companies knew exactly which customers had money on account. Individual consumers should not bear the burden of discovering restructuring proceedings and filing claims themselves.

Hidden Connections and Questionable Timing

The complaint also highlights that creditors were not promptly informed about several very large claims filed against the companies. This pattern of delayed or incomplete disclosure runs throughout the case. The fact that bankruptcy proceedings in Denmark’s electricity sector have trapped customer deposits before makes this failure especially concerning.

I have watched Denmark’s electricity market become increasingly volatile since tax cuts made supplier choice more critical. Small providers have struggled. Velkommen’s collapse is part of a broader pattern. What makes this case different is the allegation that the administrator prioritized contract value over customer deposits.

What Happens Next

The Legal Practice Complaints Board will now review whether Jensen’s conduct met professional standards. A complaint does not prove wrongdoing. But the detailed allegations raise serious questions about how restructuring administrators balance competing interests when energy companies fail.

For the more than 30,000 customers affected, the outcome matters greatly. Their deposits sit in insolvent companies while a new entity bills them for ongoing electricity use. If the board finds Jensen violated professional rules, it could influence how similar cases are handled. But it will not automatically return customer money.

Strømligning will publish updates as the board issues decisions or new developments emerge. For now, customers wait to learn whether their interests were properly protected when their contracts changed hands.