Around 1,500 Danish electricity customers were wrongly transferred to a new supplier after a failed company takeover, but Energinet has now confirmed all affected households are being moved back to their correct providers.
The chaos started when energy company Energidrift bought the customer portfolio from the collapsed Velkommen group during bankruptcy proceedings. But the customer list they received was outdated. So when Energidrift began moving customers over in Energinet’s DataHub system, they transferred roughly 1,500 people who were never part of the deal.
I’ve seen plenty of administrative mess ups in Denmark over the years, but this one stands out. Your electricity supplier is not something that should change without your knowledge. Yet that’s exactly what happened here.
How the Error Unfolded
Energinet managed to catch the problem before it got completely out of hand. They stopped around 400 transfers before they went through. But another 1,100 customers were already moved to the wrong supplier before anyone noticed.
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Most of those customers, about 900, figured it out themselves and switched back. That leaves roughly 200 households still stuck in limbo. Energinet has now ordered Energidrift to formally report these as incorrect supplier changes, which the company has agreed to do.
Suspension Lifted After Cooperation
When Energinet first discovered the scale of the problem, they suspended Energidrift’s access to the DataHub system entirely. That meant the company couldn’t process any new customer transfers or sign up new clients. It was a necessary step to prevent further damage.
Now that suspension has been lifted. Martin Lervad Lundø, managing director of Energinet DataHub, says the company acted in good faith based on faulty information from the Velkommen bankruptcy administrator. Energidrift will complete the corrections by August 14, 2026.
“We have been in ongoing and constructive dialogue with Energidrift,” Lundø said. “It is now our assessment that Energidrift acted based on an outdated customer list and was in good faith when they moved the many customers.”
What This Means for Affected Customers
If you were one of the customers wrongly transferred, you’ve likely already noticed. You would have received bills or communications from a supplier you never chose. The practical impact depends on pricing and contract terms.
Some customers may have ended up paying more during the period they were with the wrong supplier. Others might have lost discounts or binding agreements. Those details still need to be sorted out between the suppliers and customers.
What’s clear is that this shouldn’t have happened. Denmark’s liberalized electricity market depends on accurate data and smooth transfers. When nearly 1,500 customers get moved by mistake, it undermines trust in the whole system.
The Bigger Picture
This case highlights a vulnerability in how Denmark handles energy company bankruptcies and portfolio sales. When Velkommen collapsed, their customer data should have been properly verified before any transfers began. Instead, an outdated list was used as the basis for moving thousands of accounts.
The DataHub system itself worked as designed. It processed the transfer requests it received. The problem was garbage data going into the system in the first place. For expats navigating Denmark’s electricity market, this is a reminder to keep close tabs on your bills and contracts.
I’ve always found Danish administrative systems impressively organized. But this case shows that even well designed infrastructure breaks down when someone feeds it bad information. The good news is Energinet caught it relatively quickly and is forcing corrections.
The remaining 200 customers should be back with their correct suppliers within days. Whether anyone will be compensated for the hassle or any price differences remains to be seen. That’s the next question Energinet and the involved suppliers need to answer.
Sources and References
Ritzau: Fejlagtigt flyttede kunder kommer tilbage til korrekt elleverandør
The Danish Dream: Electricity in Denmark Save Money Using Power at Night
The Danish Dream: Best Electricity Providers in Denmark for Foreigners
The Danish Dream: Denmark Electricity Tax Cut Makes Supplier Choice Critical
