Recent research indicates that despite the increasing prevalence of hybrid work, the physical office remains essential for establishing social connections and sharing knowledge among employees in Denmark. A significant survey conducted by ISS among nearly 11,000 office workers across 15 countries reveals that a strong preference for in-office work persists, particularly when the workplace meets employee needs.
The Importance of the Physical Office in a Hybrid Work Environment
Current trends show that hybrid working has become the norm for many office employees in Denmark and around the globe. According to the ISS study, 70% of Danish workers telecommute weekly, typically for 1-2 days. However, in tandem with this shift, 78% of respondents believe that the physical office holds significant importance in their work lives.
Despite the transition to more remote work, nearly one-third of those surveyed reported spending more time in the office compared to a year ago. For around half, their office attendance remained unchanged, while only 13% indicated that they are spending less time at the office. The predominant reasons for office attendance include the opportunity to interact with colleagues, share knowledge, learn from one another, and take a break from home environments.
Collaboration with colleagues was identified as the key driver of engagement and motivation among workers. The importance of recognition in the form of praise and rewards closely follows this factor, emphasizing the need for positive workplace relationships to sustain employee morale.
Concerns about the long-term implications of remote work were also highlighted in the survey findings. While many prefer a hybrid work model, 79% of respondents expressed worries about potential negative consequences, particularly regarding diminished professional and social networks. Additionally, the fear of weakened relationships with managers and colleagues was prevalent, with poor mental health due to loneliness and lack of social interactions cited as another significant risk.
Redefining Office Space to Meet Employee Needs
Kasper Fangel, Group CEO of ISS A/S, commented on the findings, noting that they evidence both considerable potential and new expectations for employers. To effectively attract and retain talent, companies must pay attention to the physical office environment. Fangel emphasized, “The physical office still plays a crucial role. In Denmark, we’re noticing that more employees are now spending time on-site. However, it’s imperative to recognize that the office is undergoing significant change; it can no longer merely provide ‘desks and chairs.’”
In light of the fact that hybrid work is the preferred model for many, offices must cater to the needs for social interaction, collaboration, and individual well-being. There is no one-size-fits-all solution; the approach must depend on the company’s objectives and employee demographics. However, dialogue with ISS’s 40,000 clients globally consistently shows that the most successful companies cultivate office environments that not only strengthen vital social connections—such as through communal spaces fostering collaboration and social interaction—but also accommodate individual needs for focused, solitary work.
Enhancing Workplace Experience: Employee Expectations
Another significant trend emerging from the research is that employees expect their workplaces to offer experiences that enhance their overall job satisfaction. When survey participants were asked what might encourage them to come into the office more frequently, the most popular answer was enhanced food experiences, such as breakfast, lunch, snacks, or coffee offerings.
Beyond food-related perks, amenities that promote individual well-being—like fitness rooms, activity zones, and quiet areas—ranked high on the wish list for many workers. Fangel noted, “Employees have high expectations today. Although employers may not be able to meet every desire, there is no doubt that they face a growing challenge to make the office worth the commute. It’s about understanding what drives motivation and engagement among your own employees. Sometimes, small experiences at work can significantly enhance well-being and the feeling of belonging. The fundamental rule is: When people thrive, businesses thrive.”
This comprehensive overview of the state of Danish workplaces signals a clear need for adaptation and innovation as organizations seek to create environments conducive to collaboration, engagement, and overall worker satisfaction.
